Refund Policy — The CCL Chess School

Refund Policy
Effective Date: May 5, 2025

At Chess, Community, Learning LLC, doing business as CCL Chess, we strive to provide high-quality products, services, and experiences to our customers. If you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility

You may request a refund for eligible products or services under the following conditions:

Digital Products (e.g., online courses): Due to the nature of digital goods, all sales are final unless there is a technical issue that prevents access or use.
Chess Lessons, Camps, or Events: Full refunds are available if the cancellation request is made at least 2 days before the scheduled start time. Cancellations made less than 2 days in advance may be eligible for a partial refund or credit at our discretion.

Non-Refundable Items

The following items are non-refundable:

Services already rendered

How to Request a Refund

To initiate a refund request:

Contact us at 614chessTD@gmail.com with your order number and reason for the refund.
If approved, we will provide return instructions (if applicable).

Refund Processing

Approved refunds will be issued to your original payment method within 2-5 business days.
If the refund is delayed, check with your bank or credit card provider as processing times may vary.

Ohio Consumer Rights

This policy is intended to comply with the Ohio Consumer Sales Practices Act (OCSPA). Nothing in this policy limits your rights under applicable Ohio or federal law.